HELP & SUPPORT

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How Often Should I Wash My Hair Extensions?

 

Shampoo at least once a week. Apply conditioner and comb hair, starting with the ends working your way up to your scalp. Rinse thoroughly. Let air-dry. 

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How Many Ounce In A bundle?

 

Approximately 3.5 oz.

 

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How Long Does Luv Ya Hair Last?

 

The length of time our hair lasts depends on how you care for the hair. If you follow our hair care guide and maintenance instructions you can extend the life of your hair. Typically LuvYa will last for several months up to 1 year.

 

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Can I Color My Hair?

 

You can color the hair, however once Virgin hair is treated in any way, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized.

 

 

How Many Bundles To I need To Complete A Full Sew In?

 

12”-16” needs 2 bundles (depending on head size), 18”-22” needs 3 or more bundles (depending upon the circumference/size of your head), 24” and longer needs 4 or more bundles. These bundle amounts can be used to achieve a natural look. If you desire a fuller look you will need more.

 

 

How Do I Make An Exchange/Return?

 

In the event you need to exchange your hair, you need to do so within 48 hours by notifying via phone, email or website. If you need to exchange hair that’s been ordered via the website the purchaser is responsible for all return fees associated with shipping and postage. The hair needs to be in its original state and original packaging, exactly how it was sold to you including tags, bags and original receipt. The hair should not be used or altered such as combed, brushed, picked out, cut, processed, rinsed, permed, bleached or colored, etc. All exchanges are subject to the approval of management.

 

 

How Long Does Shipping Usually Take?

 

Once the method of payment is accepted and approved, the order will be shipped out within 24 hours Monday – Thursday. Orders placed Friday – Sunday will be shipped out on Monday. Any orders placed on a holiday will be processed the next business day and shipped within 24 hours.  Express shipping is available for an additional cost of $30 or more. We do not ship on Sundays or Federal Holidays.

 

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Refunds 

 

LuvYa Hair does not issue refunds. All sales are final.

 

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How May I Contact You?

 

info@luvyahair.com

800-726-1348